FAQ
Honest answers, before you ask
If your question isn't here, message us — we reply in plain language, promise.
Do you guarantee visa approval?
No — and please be careful with anyone who does. VisaReady prepares and reviews applications; visa decisions rest solely with embassies and consulates. What we do is make sure your file is complete, consistent, and organized before you lodge, so you walk in ready.
Are you affiliated with any embassy or visa center?
VisaReady PH is not affiliated with any embassy, consulate, or visa application center. We are an independent document preparation and readiness service.
Is AI deciding my visa application?
No. We use AI tools to help check and draft documents. Every output is reviewed and approved by our human specialists before it reaches you. AI never makes decisions about your application. And of course, the visa decision itself is made only by the embassy or consulate.
Is my data secure?
Yes. Documents are stored in private, encrypted cloud storage, accessed only by staff assigned to your case, with every access logged. Downloads use fresh, expiring secure links. See our Security & Privacy page for the full picture.
Can I email my documents instead?
We politely decline emailed documents — for your protection. We do not use ordinary email attachments for visa document intake. If you email a document, we'll delete the attachment and ask you to upload it in the portal.
What happens after I upload my documents?
Our team confirms everything is readable, AI assistance organizes and cross-checks your file, and a human reviewer verifies every finding. You then receive your report — or your prepared support documents — in the portal.
What if my documents are incomplete?
That's exactly what the service is for. You'll get a specific, plain-language list of what's missing or needs fixing, with instructions. One re-check round after your corrections is included.
Can you book my visa appointment?
With our appointment assistance service, yes — we assist with booking through official channels, using your authorization. Appointment assistance is subject to slot availability controlled by the visa application center; we cannot guarantee specific dates.
Are hotel and flight reservations real?
Hotel and flight reservations we arrange are genuine, verifiable bookings. We never produce fictitious documents. Submitting a fabricated booking to an embassy is misrepresentation, and we will never do it — for your protection as much as ours.
How long do you keep my documents?
Uploaded documents are deleted 90 days after your case closes, and we email you a confirmation. Records we're legally required to keep (like invoices) are retained per Philippine law.
Can I request deletion of my files?
Yes, anytime from your portal or by emailing support with the subject “Privacy Request.” We honor deletion requests within 15 days.
What countries do you assist with?
Our current launch covers Schengen short-stay tourist visa applications. Other destinations are planned for a future launch — see the Destinations page for what's coming, and requirements vary by applicant profile and embassy/visa center.
Can I use VisaReady even if another agency booked my trip?
Absolutely. VisaReady is open to all Filipino travelers, whether you booked with Oneeva, another agency, or on your own.
What is the difference between the Review, Complete, and Concierge plans?
VisaReady Review (₱2,990) checks the documents you prepare yourself and tells you exactly what is missing, incorrect, expired or inconsistent, with one corrected-document recheck. VisaReady Complete (₱5,990) adds preparation: your cover letter, day-to-day itinerary, sponsor documents where applicable, form completion assistance, and flight and hotel reservation assistance, with two rechecks and two revision rounds. VisaReady Concierge (₱9,990) adds a dedicated specialist who monitors your preparation, follows up on what is outstanding, and gives you priority handling, two consultation calls and appointment booking, over a 45-day service period.
Is VisaReady QuickCheck really free?
Yes. It's a two-minute questionnaire — no documents, no payment, no obligation. It gives you a preliminary Document Readiness Score based only on your answers, plus the VisaReady service that matches your stage. A proper document review begins only after you choose a plan and upload documents through the secure portal.
How do I pay?
Online through a licensed payment gateway — card, e-wallet, or over-the-counter. You pay on the gateway's secure page, so VisaReady never sees or stores your card or bank details. Your plan unlocks automatically once the payment is confirmed. VisaReady service fees don't include embassy or visa center fees unless clearly stated.
What is a recheck, and what if I need more?
A recheck is a complete re-examination of your file after you correct or add documents. Review includes one, Complete up to two, and Concierge up to three. If you need another, you can buy an additional recheck or upgrade your plan — your case, answers, documents and history all carry over.
VisaReady prepares and reviews applications; visa decisions rest solely with embassies and consulates.
VisaReady PH is not affiliated with any embassy, consulate, or visa application center.